When you receive your order please do not remove the special Cloan ribbon attached to the items unless you intend to wear them. We hope you love your items but if you are not completely satisfied, we will happily exchange them or credit your Cloan account. Just email us at hello@cloan.uk to let us know. 

Wear your items with care (we want you to think of them as your own) and if you're social, don’t forget to tag #cloanrangers and you might see your picture in our Cloanranger Gallery

At the end of your rental period please return your items to us using the CLOAN packaging your order came in. (The box was specially designed to be reused.) You do not need to clean your items before returning them to us - we take care of that.

 Arranging your pre-paid return with our courier partner DPD is simple - they will collect your box from you or you can take it to your nearest DPD drop-off location. Whatever works for you. There are 4,500 drop-off locations throughout the UK. Find your local one here: DPD Pickup Shops.

Make sure you arrange collection or drop-off on the day before your designated return date so we receive it on your designated return date. Please email us at hello@cloan.uk if you need any assistance